At Diadora Sales Store, we stand behind the quality of our premium Italian sportswear and footwear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • All footwear (due to direct contact with feet)
  • Underwear and intimate apparel
  • Personalized or custom-made items

Note: This does not affect your statutory rights if items are faulty or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request. Use the template below for faster processing.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your items – Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship your return – Send the package to our warehouse at:

    Diadora Sales Store Returns
    2212 Short Street
    Austin, TX 78741
    USA
  5. Wait for processing – Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement item.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If your desired exchange item isn’t available, we’ll issue a refund instead.

Return Request Template

Copy and paste this template into your email to [email protected] to expedite your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Diadora Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size/Color: – Reason for return/exchange: I have reviewed the return policy and confirm the items are unused, in original condition with all tags attached. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

International Returns

For customers outside the United States, please note:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional time for international shipments

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected].

Thank you for shopping with Diadora Sales Store – where Italian athletic heritage meets modern performance.