Welcome to Diadora Sales Store’s FAQ section. Here you’ll find answers to common questions about our premium Italian sportswear and footwear. If you can’t find what you’re looking for, please contact our customer service team at [email protected].
Product Questions
Q: What types of products does Diadora Sales Store offer?
A: We specialize in premium Italian sportswear and footwear for the whole family. Our product range includes performance-driven footwear, athletic apparel for men and women, and durable kids’ collections for active families.
Q: How do I choose the right size for Diadora products?
A: Our products follow standard sizing charts. Please refer to the size guide available on each product page. If you’re between sizes, we recommend sizing up for comfort, especially for athletic footwear.
Q: Are Diadora products authentic?
A: Absolutely! As your trusted source for authentic Diadora products, we guarantee that all items sold through our store are 100% genuine, maintaining the brand’s legacy of Italian craftsmanship.
Shipping & Delivery
Q: How long does shipping take?
A: We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch
- Free Shipping (EMS): 15-25 business days after dispatch
Q: Do you ship worldwide?
A: We proudly ship Diadora products worldwide*, bringing Italian athletic heritage to your doorstep. (*Excluding select regions in Asia and remote locations)
Q: How can I track my order?
A: All shipping methods include tracking. For Standard Shipping (DHL/FedEx), you’ll receive tracking information via email once your order is dispatched. For Free Shipping (EMS), tracking details will be provided upon dispatch.
Returns & Exchanges
Q: What is your return policy?
A: Your satisfaction is guaranteed. If any item doesn’t meet your expectations, simply return it within 15 days of receipt for a full refund. Items must be in original condition with tags attached.
Q: How do I initiate a return?
A: Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate address.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.
Customer Service
Q: How can I contact customer service?
A: Our Austin-based customer service team is always ready to assist at [email protected]. We’re committed to making your Diadora experience as exceptional as our products.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CST. Emails received outside these hours will be responded to on the next business day.
Thank you for choosing Diadora Sales Store — where Italian athletic heritage meets modern performance and worldwide accessibility.